How did you match with me this project?
Who will I be speaking to on the call / who are the clients?
What are the next steps following sign-up?
Do I need to prepare prior to the call?
How do I connect to the call on the day?
How do payments work?
We don't hold any of your bank account details, so all of our payments have to be made to you via a third party. While you'll be offered a selection of payment methods, Wise is our top choice because it gets your money to you the fastest (plus, other providers may incur a fee on you that we can't control).
To make it even quicker, we suggest setting up your free account before you accept a project with us - it means we know how to get your money to you from the outset, and you'll see the funds in your account automatically within 10 working days of your call with our client.
Once the payment has been processed, you’ll receive an email from Wise with instructions regarding withdrawal of your honorarium. This can then be withdrawn directly into the bank account of your choice. For more information about Wise, please see their website.
What happens if something goes wrong with my payment?
Regardless of how you choose to be paid, the notifications from any payment provider will not come from us. Many organisations block the generic addresses of online financial companies - the notification of your money may be blocked by spam filters or blacklisted as an indiscriminate policy. Please make sure that whatever payment provider you select is able to contact you on the email you use to register with them.
If it has been more than 10 days after Wise attempted to pay you and you have not already created your account on Wise, you'll receive an email that informs you Techspert has cancelled your payment. We promise, this isn't something we initiate! We'll release your money to you again; you can ensure a speedy delivery of funds by creating an account with Wise or making sure you respond to their email attempts to pay you.
It's important that you get your money. If you experience any issues, please email firstname.lastname@example.org.